Customer Experience
What Our Customers Have to Say
In 2024, Wayne’s Roofing began asking customers a simple question at the close of every project: How did we do?
Our inaugural Customer Experience Report shares what they told us—what we’re doing well, where we need to improve, and what we’re doing about it.
KEY FINDINGS AT A GLANCE
BASELINE SURVEYS
Completed 2024–2025
42
WOULD RECOMMEND
Wayne’s Roofing
98%
APPROVED FEEDBACK
For public use
83%
CONTRACT VALUE
41 baseline projects
$27.9M
About the Customer Experience Report
Wayne’s Roofing developed its post-construction customer survey program to better understand our customers’ experiences and identify opportunities to improve. Our inaugural Customer Experience Report brings together feedback from 42 baseline surveys representing 41 commercial roofing projects completed during the 2024–2025 survey period.
The report provides a candid look at what our customers say we’re doing well, where we have opportunities to improve, and the steps we’re taking in response. These results establish a baseline that will allow us to measure our progress as the survey program continues.
Our goal is simple: listen, learn, and build better—one roof at a time.
Our Commitment
We are grateful to every customer who took the time to share their experience with us. Your feedback helps us understand what we’re doing well, where we can improve, and how we can continue strengthening the partnerships that have been central to Wayne’s Roofing since 1969.
We’re putting that feedback into action by improving:
Closeout Documentation • Change Order Communication • Project Milestone Updates • Invoicing Turnaround
As our survey program continues, we’ll measure our progress and hold ourselves accountable to delivering an even better customer experience.
Thank you for trusting Wayne’s Roofing with your projects and helping us be better at what we do.Tell Us About Your Experience
Choose the option that best matches the work Wayne's performed for you.
Commercial Roofing Project
New construction, replacement, or major roofing project experience.
Service & Maintenance Work
Repairs, leak response, inspections, maintenance, or other service work